SHIPPING POLICY
FREE SHIPPING ON MOST OF OUR ITEMS! Unless specifically noted, ALL ITEMS ARE MADE TO ORDER. It's a bit different than your typical online store, in that "in stock" simply means we are selling the item, but we individually handcraft each item, so it is not ready to ship. Sorry guys, but these are not mass produced items.
Current lead times for trellises is 6-8 weeks. We do not accept cancellations after 48 hours. We are a small workshop and accept or deny orders based on orders sold, purchase non-returnable/non-refundable materials every few days based on orders placed, thus we can no longer accept cancellations after 48 hours of purchase.
WE SHIP USPS PRIORITY and FEDEX GROUND and only ship to US locations. If you are located outside the US, your order may be cancelled and refunded unless you agree to pay international shipping costs.
While we always try to maintain our schedule, we are a small business of just a few friendly folks, designing and handcrafting each item just for you, right here in our shop in Florida, from start to finish. From time to time, we can experience delays that may cause a little bit of a longer wait. Rest assured, we are always working hard to get your item to you as quick as we can, and we appreciate your kind patience.
COVID-19: We have experienced some delays in deliveries due to USPS, FEDEX and UPS being busier than normal. Be aware that tracking may not be accurate due to FedEx and USPS situations that are beyond our control. We will not provide refunds for shipping delays, nor will we cover the costs incurred due to these delays (i.e. landscapers and installers who were scheduled and couldn't install due to late package arrivals.)
RETURN, EXCHANGE & CANCEL POLICY
Returns are offered only in the following situations:
Items damaged in shipping.
Items not as described.
Exchanges may be offered if customer agrees to pay additional shipping costs.
Cancellations are accepted within 48 hours of purchase. We are a small workshop and accept or deny orders based on orders sold, purchase non-returnable/non-refundable materials every few days based on orders placed, thus we can no longer accept cancellations after 48 hours of purchase. Please do not purchase if you feel you may wish to cancel. We will make changes to orders, i.e. change sizes, colors, special requests, etc., providing the item has not already been made. Please contact us immediately if you need change to your order.
PAYMENT METHOD
For those who prefer to pay by check, cash apps, etc. please contact us. Otherwise credit cards are accepted.
WHOLESALE INQUIRIES
Wholesale opportunities are very limited. We currently have a short waitlist if you are interested in selling our products. Please contact us for information. Wholesale pricing is offered on a minimum of 20 units purchased. Wholesale discount is 15%, regardless of quantity. Our retail pricing is extremely reasonable, thus we cannot offer a deep discount for wholesale pricing.
All Images and Designs are the copyrighted property of PT Hudson Alumi-Art. Handcrafted Metal Artwork
A friendly reminder: We don’t allow rude or disrespectful folks around here, so please use respectful language and courtesy when contacting us and we will always, always do the same.
ONE LAST TIDBIT
All Images and Designs are the copyrighted property of PT Hudson AlumiArt. Handcrafted Metal Artwork
A friendly reminder: We do NOT allow rude or disrespectful folks around here, so please use respectful language and courtesy when contacting us and we will always, always do the same.
Our goal is 100% CUSTOMER SATISFACTION. If we've made a mistake, please allow us a chance to fix it.
BUY WITH CONFIDENCE! We've been selling our quality, handcrafted products online since 2013, with over 15,000+ sales on our websites and other third party sites. We are a reputable U.S. BASED small, family owned and operated business. Thanks so much for shopping! :)